FirstTry Trust Center v4.4.2
Pack v4.4.2Rev 4.4.2OwnerFirstTry SolutionsLast Updated2026-02-26ReviewAnnualDoc IDFT-TRUST-015

Uninstall and Data Deletion

Customer Reproducible Deletion Workflow

To trigger deletion of FirstTry data from your Jira Cloud site:

Step 1: Navigate to App Management

  1. Log in to Jira Cloud as a Jira administrator
  2. Click Settings (gear icon) → Apps
  3. Select Manage apps (or Apps management)
  4. Search for "FirstTry"

Step 2: Uninstall the App

  1. Locate the FirstTry entry in the installed apps list
  2. Click Uninstall
  3. Confirm uninstall in the dialog

Step 3: Verify Deletion

  • Once uninstalled, no FirstTry data is visible in Jira
  • Uninstall triggers background data cleanup in Atlassian Forge Storage
  • Note: Verification of actual deletion in backup systems is not available to customers

Data Deletion SLA and Platform Dependency

FirstTry commitment:

  • Immediate: Uninstall removes app access to Forge Storage
  • Immediate: Uninstall triggers app cleanup handler (clears Forge Storage KV store)

Atlassian responsibility (we depend on):

  • Within 30 days of uninstall: Customer data is removed from Forge Storage backups
  • Exact timeline and backup duration: Governed by Atlassian SLA (see pinned URL below)

Caveat (IMPORTANT):

Data deletion timelines are dependent on Atlassian Forge platform SLA and backup policies. FirstTry cannot independently verify deletion from Atlassian backup systems. Customers must trust Atlassian's published SLA and terms.

Reference: Atlassian Service Level Agreement (pinned URL: https://www.atlassian.com/legal/service-level-agreement)

What Proof Exists

Evidence of Immediate Deletion

  • ✅ App uninstall removes Forge Storage access permissions
  • ✅ Uninstall handler clears Forge Storage KV store (FirstTry code triggers this)
  • ✅ Git commit history shows uninstall handler implementation

Evidence of Backup Deletion

  • ❌ Not available. Backup deletion is managed by Atlassian; FirstTry has no independent verification mechanism.

Audit Trail

  • ✅ Forge Storage deletion can be confirmed by:
    1. Uninstalling app
    2. Reinstalling app
    3. Confirming no prior snapshots are visible (empty Forge Storage)

Manual Deletion Without Uninstall

Option 1: Uninstall and Reinstall (recommended)

  • Only reliable method to clear all FirstTry data
  • Triggers platform-managed deletion SLA

Option 2: Forge CLI (Advanced)

  • Requires access to Atlassian Forge CLI on local machine
  • Requires permission to manage the Jira Cloud site via OAuth2
  • Command: forge settings delete (app-specific, clears Forge Storage)
  • Requires developer/IT knowledge; not recommended for non-technical admins

Option 3: Export and Manual deletion

  • Download all exports from FirstTry gadget
  • Delete exports externally from your systems
  • Note: Does not delete data from Forge Storage; only removes exported copies from your systems

Disaster Recovery and Uninstall Consequences

Before uninstalling, consider:

  • All snapshots stored in FirstTry will be deleted
  • Any compliance evidence not previously exported will be lost
  • Uninstall is permanent; reinstall creates new empty Forge Storage

Recommended practice:

  1. Export all compliance evidence (download export ZIP from gadget)
  2. Store export ZIP on your infrastructure (outside Forge)
  3. Then uninstall app if desired

Privacy Contact

For privacy-related deletion requests or questions: privacy@firsttry.run

References