# Terms of Service

**Version**: 4.4.2  
**Owner**: FirstTry Solutions  
**Last Updated**: 2026-02-26  
**Review Cycle**: Annual
**Doc ID**: FT-TRUST-006  

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## 1. Agreement

By installing FirstTry, you (the customer) agree to these terms. If you do not agree, do not install the application.

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## 2. License Grant

FirstTry is licensed as-is for use by your organization within the scope of your Jira Cloud subscription. You may:
- Install FirstTry on your Jira Cloud site
- Use FirstTry to generate compliance reports
- Export compliance evidence

You may NOT:
- Reverse engineer, decompile, or disassemble FirstTry
- Redistribute FirstTry or create derivative works
- Remove copyright or license notices
- Use FirstTry for any illegal purpose

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## 3. Limitations of Liability

**AS-IS**: FirstTry is provided on an "as-is" basis without warranties, express or implied.

**NO WARRANTY**: We do not warrant that FirstTry will:
- Be error-free or uninterrupted
- Meet your specific requirements
- Comply with all applicable laws (your responsibility)

**LIMITATION OF DAMAGES**: FirstTry is not liable for:
- Data loss or corruption
- Lost profits or business opportunity
- Indirect, incidental, or consequential damages
- Damages arising from platform (Atlassian Forge) unavailability

**DISCLAIMER**: FirstTry is not responsible for Atlassian Forge or Jira Cloud availability, security, or performance. See [FORGE_PLATFORM_DEPENDENCY.md](../trust/FORGE_PLATFORM_DEPENDENCY.md).

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## 4. Acceptable Use Policy

You agree NOT to use FirstTry to:
- Access unauthorized data outside your Jira site
- Breach other users' privacy or security
- Conduct illegal activities or violate laws
- Reverse engineer or attack FirstTry or Atlassian services
- Bypass security controls or API rate limits

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## 5. Termination

**You may terminate**: Uninstall FirstTry from your Jira Cloud administration console at any time.

**We may terminate**: FirstTry may be discontinued or discontinued features may be removed without notice.

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## 6. Indemnification

You agree to defend and indemnify FirstTry against claims arising from:
- Your use of FirstTry in violation of these terms
- Your violation of applicable law using FirstTry
- Your breach of Jira Cloud terms of service

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## 7. Governing Law

These terms are governed by applicable law where FirstTry Solutions is incorporated. Any disputes shall be resolved in courts of competent jurisdiction.

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## 8. Severability

If any provision is unenforceable, the remaining provisions remain in effect.

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## 9. Entire Agreement

These terms, along with [PRIVACY_POLICY.md](PRIVACY_POLICY.md) and [SECURITY_OVERVIEW.md](../trust/SECURITY_OVERVIEW.md), constitute the entire agreement between you and FirstTry regarding the application.

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## 10. Changes

We may update these terms at any time. Material changes will be noted in release notes. Your continued use constitutes acceptance.

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## 11. Contact

Questions about these terms: [contact@firsttry.run](mailto:contact@firsttry.run)

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## References

- [PRIVACY_POLICY.md](PRIVACY_POLICY.md): Privacy practices
- [SECURITY_OVERVIEW.md](../trust/SECURITY_OVERVIEW.md): Security and responsibilities
- [FORGE_PLATFORM_DEPENDENCY.md](../trust/FORGE_PLATFORM_DEPENDENCY.md): Platform dependencies